Cristina Hernandez
Monterey Lead
Carmela Guatemala
Field Coach
Raising quality through everyday coaching
Email and calls go to the UFG office.
About Carmela
Carmela Guatemala travels from site to site helping UFG crews hit and keep the quality targets. She started as a frontline cleaner, earned a reputation for precision and reliability, and was promoted into coaching, where she passes her know-how to every crew she supports. She is the night coach.
Carmela's on-the-floor guidance, quick spot checks and practical tips are how the standard travels from the audit sheet to the shift.
What Carmela does at UFG
She designs walkthrough routines, trains employees on best practice and runs live quality audits. Immediate feedback and quick wins lift crew confidence while every task meets UFG's standards.
Signature achievements
- Promoted to supervisor after consistently top inspection scores.
- Rolled out a five-minute "quality pause" that reduced rework on critical tasks.
- Got new hires to full productivity two weeks faster through hands-on shadowing.
Where Carmela sits on the team
Carmela Guatemala is on the field team. The executive team sits in the centre, the corporate team around it and the field team on the outside ring; every name links to a profile.
Executive team (4)
Corporate team (12)
Field team (4)
- Juan Carlos Castillo
- Carmela Guatemala
- Jhony A. Marroquin Rivera
- Cristina Hernandez
Also on the team
Juan Carlos Castillo
Facilities Coordinator
Jhony A. Marroquin Rivera
Area Coach
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