A Different Puzzle Every Day
Jose Gonzalez, Account Manager
Length English
Facilities management
Facilities management with one name on it
An account manager who owns the building: systems, vendors, compliance, space changes and the daily requests. You get a weekly report, a quarterly review and a portal that shows everything in between.
What facilities management from UFG looks like
Most of our facilities management clients came to us with a janitorial contract, a separate maintenance vendor, a landscaper and a list of one-off contractors, and nobody who owned the building. The job is to be that person. Your account manager runs the crews, coordinates the vendors, keeps the compliance calendar and handles the requests that come through the portal. Weekly, they walk the site and send the report. Quarterly, they sit down with you and go through the numbers.
What is included
What the account manager runs
Building systems
HVAC, electrical, plumbing and lighting on a preventive calendar, with our technicians and licensed trades when required.
Vendor coordination
Elevator, fire and life safety, pest, waste haulers, specialty trades: scheduled, escorted, logged and invoiced through one channel.
Safety and compliance
Inspection calendars, OSHA and local requirements, hazardous-materials storage, training records, audit support.
Space planning and moves
Reconfigurations, furniture moves, conference-room and event set-ups, new-hire desk readiness.
Janitorial and grounds
The cleaning crew and the landscaping crew report to the same account manager, so one audit covers the whole site.
The work-order portal
Requests, scheduled tasks, completed work and quotes in one place. Clients use it instead of email chains.
Facilities Management
Building systems, compliance, vendor coordination, space planning
A different puzzle every day
Jose Gonzalez, account manager, on what the job is. 29 seconds. And a Super Bowl Sunday call-out. 26 seconds.
Super Bowl Sunday
Jose Gonzalez, Account Manager
Length English
The rhythm
What you can expect, by week, month and quarter
Every week
A site audit on a checklist, with the report in your inbox. Misses go to the coach and are closed in the portal.
Every month
The preventive calendar is worked and reported; vendor visits are scheduled and escorted.
Every quarter
A business review: inspection scores, ticket history, spend, what changes next.
Held to
- 1Account manager who owns your building
- WeeklySite audits with a written report
- QuarterlyBusiness reviews
- 1 dayTo answer a quote request
Questions people ask
Is this the same as hiring a facilities manager?
Close. The account manager does what an in-house facilities manager does for the building, backed by our crews and vendors. If you want a person embedded in your building on your badge, see facilities staffing.
Which vendors do you work with?
Yours, if you have them and they perform; ours where you do not. Either way they are scheduled, escorted and logged by the account manager.
Can you manage several buildings?
Yes. Multi-site clients get one account manager per region and a combined quarterly review.
How is facilities management priced?
A monthly management fee plus the services in scope, each priced on its own line so you can see what you pay for.
What is a quarterly business review?
A meeting with your account manager and, for larger accounts, our Director of Operations. We go through inspection scores, open and closed tickets, spend against budget and what to change in the next quarter.
Related pages
Give the building one owner
Tell us how many buildings, where, and what you run today. We reply within one business day.
