Legal

SMS terms, United Facilities Group (UFGWorks)

These terms govern text messages from United Facilities Group. By enrolling or otherwise agreeing to receive text messages, you accept them. Updated September 13, 2025.

Program description

We send texts to provide quotes, scheduling and service updates, appointment reminders, outage or emergency notices, satisfaction surveys and, if you opt in, promotions about janitorial and facilities-maintenance services (for example HVAC, plumbing, electrical and landscaping). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Opt-in required. You will only receive texts if you explicitly consent, for example by checking a box on a web form, texting a published keyword, or giving written consent during a call or in a document.

Brand-specific consent. Your consent is for messages from United Facilities Group (UFGWorks) specifically. If you provide consent through a lead form, your consent applies only to UFGWorks as the seller and brand.

Record-keeping. We keep enrollment data (time and date, form URL, consent text, IP address and user agent) to document compliance.

Opt out

You may opt out at any time by replying STOP. After you send STOP, we will send a final message confirming your opt-out and then stop messaging that program or number. You can also email info@ufgworks.com with the subject "SMS Opt-Out".

Help

For help, reply HELP or contact us at info@ufgworks.com or (408) 588-1537, Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.

Cost

Message and data rates may apply from your carrier.

Eligibility and participation

You must be the account holder for the mobile number or have the account holder's permission. The program is intended for U.S. residents aged 18 and over.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Privacy

We process your mobile number, message content, delivery metadata, consent and opt-out status and related support interactions to operate the SMS program and comply with legal and carrier requirements. We may use service providers such as messaging or phone platforms to send messages on our behalf. We do not sell this data. See our Privacy Policy for data categories, uses, retention and your choices.

Changes

We may update these SMS Terms occasionally. Changes take effect upon posting to this page. Your continued participation after changes take effect indicates acceptance.

Contact

United Facilities Group, Santa Clara office, 2415 De La Cruz Blvd, Santa Clara, CA 95050. info@ufgworks.com. (408) 588-1537. Office hours Monday to Friday, 8:00 AM to 5:00 PM PT.