A Long Line of Janitors
Letty Miranda, Vice President, Sales and Customer Success
Length English
Letty Miranda
Vice President, Sales and Customer Success
Turning first-time customers into long-term partners
Email and calls go to the UFG office.
About Letty
Letty Miranda runs sales and customer success at United Facilities Group. She has more than twelve years of business-to-business experience, holds a bachelor's and a master's degree, spent eight years in Los Angeles and came back to the Bay Area in 2017. Every promise made in a sales cycle is hers to keep in the field.
Letty comes from a long line of janitors, as she says in her film, and she treats that as the point rather than a footnote. Her job is the relationship: the site walk, the scope, the start-up, and the quarterly review where the numbers are on the table.
What Letty does at UFG
Letty leads the sales and customer success organisation and works alongside operations so that what was sold is what gets delivered. She drives staff development, data-driven process and the systems that keep service levels ahead of what clients expect. She led the company's recent rebrand, including the logo and this website.
Signature achievements
- Built the sales-and-service workflow the company runs today, which shortened response times and lifted client satisfaction.
- Led UFG's rebrand, logo and website.
- Twelve-plus years of business-to-business revenue growth before and at UFG.
5 films
Letty in their own words
Our Product Is Our People
Letty Miranda, Vice President, Sales and Customer Success
Length English
Every Single Day
Letty Miranda, Vice President, Sales and Customer Success
Length English
Where She Comes From
Letty Miranda, Vice President, Sales and Customer Success
Length English
They're Our Partner
Letty Miranda, Vice President, Sales and Customer Success
Length English
Also on the team
Pete Velez
Director of Operations
Keith Haven
Director of Business Development
Al Cuevas
President and Founder
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