Answer the Email
Judith Cortes, Account Manager
Length English
Quality assurance
Your satisfaction, our guarantee: here is how it is checked
If you are not satisfied, we make it right. That promise runs on three things you can see: a weekly audit by your account manager, a work-order portal that shows every task, and a quarterly review of the scores.
Answer the email
Judith Cortes on the rule every account manager works to. Elizabeth Zamora on the no-dust standard. Jose Gonzalez on closing the loop. 31, 35 and 37 seconds.
No Dust
Elizabeth Zamora, Site Manager, Sutter Sacramento
Length English
Closing the Loop
Jose Gonzalez, Account Manager
Length English
The system
Three checks, every account
Weekly on-site audits
Your account manager walks the site every week on a checklist. Corrective actions go to the coach, UFG's word for a working supervisor, who fixes them with the field team and confirms.
A transparent work-order system
Clients see current work, scheduled tasks, completed tasks and quotes for extra work in one portal, and submit requests there.
Quarterly business reviews
Each quarter we review performance, inspection scores and tickets with you, agree goals and change the scope where needed.
What every account gets
- Weekly site audits
- A dedicated account manager
- Quarterly business reviews
- A work-order portal
Practices
What the audit sheet covers
Routine inspections
Proactive checks across every service in the scope.
Client feedback
Your comments go straight into the plan, not a survey.
Staff training
Consistent training to keep the standard, with records.
Transparent communication
Clear, open dialogue about questions and concerns.
Improvement plans
A written fix for any service issue, with a date.
Follow-up visits
A return visit to confirm the fix held.
Why it matters
Why we stand behind the work
Transparent accountability
A direct line for any concern, and a record of what happened next.
Reliable, consistent service
Work you can depend on, week after week.
Continuous improvement
Adjustments made as the building's needs change.
Questions people ask
What happens when something is missed?
The account manager logs it on the weekly audit, the coach corrects it with the crew that shift, and the portal shows it closed. Repeat misses change the scope or the crew.
Can I see the audit results?
Yes. The weekly report goes to you, and the scores are reviewed in the quarterly business review.
Who attends the quarterly review?
Your account manager and, for larger accounts, the Director of Operations.
Experience the audit for yourself
Ask to see a sample weekly report and the portal on your site walk.
