What's In It For You
Pete Velez, Director of Operations
Length English
WIIFY
What is in it for you
The question every facilities director should ask a vendor. Here is our answer, without adjectives: a named account manager, a weekly audit you receive, a portal you can see into, a review every quarter, and a scope written for your building.
2 films
Pete answers the question
Pete Velez, Director of Operations, on what is in it for you, and on starting with the need. 31 and 59 seconds.
Start With the Need
Pete Velez, Director of Operations
Length English
Customer-centric, specifically
Three things you get on day one
A dedicated account manager
One person owns your site, knows the crew and the contract, and answers the phone.
Weekly site audits
A checklist walk every week, with the report sent to you and misses fixed by the coach that shift.
Support when you need it
A direct line for urgent requests; the portal for everything else.
Custom solutions
A scope for your building, not a template
Tailored maintenance plans
A preventive calendar by system and month, built from your equipment list.
Compliance management
Inspection calendars, training records and audit support for your industry's rules.
Vendor coordination
Your vendors and ours scheduled, escorted and logged through one channel.
One-stop shop
Janitorial, maintenance, grounds and staffing from one company, so there is one report and one phone number.
Building partnerships
We do not sell a service year; we aim to still be in the building a decade on. That is what the quarterly review is for: the scope changes as your business does, and the people on the account stay.
The UFG difference, measured
- WeeklySite audits
- QuarterlyBusiness reviews
- 1Vendor instead of five
- 1 dayTo answer a quote request
Trusted by industry leaders
Sutter Health, SAP, Specialized, SoftBank, Kawasaki, RingCentral, Xperi, Valley Christian Schools and the Computer History Museum are among the organisations that chose this way of working.
Questions people ask
What does the account manager actually do each week?
Walks the site on a checklist, sends you the report, briefs the coach on misses, checks the portal queue and schedules vendors.
Can we see the portal before we sign?
Yes. Ask on the site walk.
What does the quarterly review change?
Frequencies, areas in scope, the preventive calendar, crew assignments and sometimes the price, based on the scores and tickets.
Get a free quote
Tell us about the building. We reply within one business day with the next step.
